Referral Fees to the Borrower? Not Without Lender Approval!

referral fee to borrower? Not without approval

referral fee to borrower?  Not without approvalTeresa V., REO escrow department manager for one of our sister branches, was working on a purchase transaction for another escrow officer who was out on vacation. The sale price was $325,000 with a new loan in the amount of $292,500. The buyer’s loan package had arrived and Teresa was inputting the lender fees — which was not an easy task given the lender redrew the loan documents five times!

A referral fee to the buyer? Or was it mere coincidence…

After the borrower signed the documents, Teresa started preparing the file to be disbursed. Teresa reviewed the Commission Disbursement Authorization from the selling broker. On the form, it directed the settlement agent to send a referral fee to Sunset Real Estate Attn: C. Smith. The buyer’s name in the transaction was Cindy Smith. Teresa thought it could not be a coincidence the buyer’s name and the referral fee payee’s name matched.

Teresa reviewed the lender’s instructions to verify no credit was supposed to be paid by the selling broker to the buyer at closing. She then looked at the loan application to see where the buyer was employed. The buyer’s loan application indicated she was employed at JetCity. Whew! Smith was not employed at Sunset Real Estate after all. Smith is a common name, Teresa did not give it another thought. She continued working on the file without further questioning the payment of the referral fee.

A connection is discovered

Once the file was balanced and ready for disbursement, Teresa handed the file off to Shelley W., an escrow assistant. Shelley reviewed the file and brought it back to Teresa when she discovered the same likeness between the buyer’s name and the referral fee payee’s name at Sunset Real Estate.

Shelley found email correspondence in the file from the buyer. Most of the emails were generated from the buyer’s personal email account, but there was one email the buyer sent to Shelley months ago with a signature block that showed her as a real estate agent from Sunset Real Estate!

Was the disbursement approved?

Together Shelley and Teresa emailed the lender the Commission Disbursement Authorization reflecting a disbursement to Sunset Real Estate, to the attention of C. Smith in the amount of $5,875 and asked if the payment was approved by the lender.

The lender did not approve the payment and insisted Teresa close the loan and pay 100% of the commission to the selling broker without payment of the referral fee, which she did. Shelley notified the broker the referral fee would not be paid at closing.

Moral of the story

Funds paid to or on behalf of a borrower by the seller, real estate agent, mortgage broker or anyone else must all be reflected on the settlement statement and approved by the lender prior to closing.

Had the disbursement been made back to the borrower and later the loan went into default, the lender could have made a claim against the Company’s closing protection letter and/or title insurance policy for allowing funds to be paid to the borrower without their knowledge.

“Funds paid to or on behalf of a borrower by the seller, real estate agent, mortgage broker or anyone else must all be reflected on the settlement statement and approved by the lender prior to closing.”

Additionally, this same type of payment could invalidate a short pay approval letter. Had this transaction been a short sale, the Company could have been in double jeopardy by being responsible for any unpaid balance to the short pay lender and the new lender. If the short pay lender rescinds their short pay approval they can also refuse to release their lien. Since we would have insured the new lender in first lien position, they would have reason to file a claim against their policy as well.

Questions or comments?  Please share below!

Holiday Food & Gift Drive to Benefit Troops, Families, and Kids

Ticor has an established tradition of giving back to our communities during the holiday season.  For the 2012 holiday season we are providing support by gathering food, supplies, funds, and gifts to benefit our military troops abroad, the hungry in our community, and children who hope for a happier holiday.

Together, our generous donations will make a difference in the lives of many this holiday season! Thank you for giving back!

Where to donate

Each of our seven escrow branches has a donation station at the front desk.  When you visit us for an appointment, please remember to bring along something to benefit troops, families, or kids.

What to donate

Below are suggestions for items to donate:

Troop Support

Food Drive

Childrens Gift Drive

  • Individual packages of cookies
  • Starbucks Via ready-brew coffee
  • Nuts (no peanuts please)
  • Seeds (pumpkin, sunflower, etc.)
  • Individual packages of Skittles
  • Gum
  • Life Savers, Tic Tacs
  • Starburst, Dots
  • Individual packages of raisins
  • Individual Kleenex packs
  • Eye drops
  • Ibuprofen, Advil (no aspirin, please)
  • Toothbrushes
  • Liquid hand sanitizer
  • Foot powder, Gold Bond powder (4 oz size)
  • Wet wipes, individually wrapped packets (no baby wipes, please)
  • Neosporin or anti-fungal cream
  • Socks, boot-length, black or white (no low-cut, please)
  • Paperback books
  • Altoids
  • Cash donations
  • No chocolate candy please
  • Oatmeal
  • Whole grain pastas
  • Brown rice
  • Tomato products
  • Canned vegetables
  • Canned fruit, especially with low sugar (but not artificial sweeteners)
  • Canned fish or meat
  • Shelf-stable milk
  • Beef stew, chili and similar meals with low sugar and saturated fats

Infant and baby foods:

  • Baby formula
  • Canned milk
  • Infant cereal
  • Jars of baby food
  • Powdered or canned milk
  • We also accept baby diapers
  • Art supplies & crafts kits
  • Blankets
  • Board games/Playing cards
  • Books (Activity/coloring books, board books, early readers, chapter books, classic novels, bi-lingual Spanish books)
  • Building blocks/Legos
  • Calendars & Organizers
  • Clothing (athletic shorts/pants, coats, rain boots, jackets, gloves, jeans and pants, pajamas, scarves and hats, slippers/other slip-on shoes, sneakers, socks, sweaters, sweat suits, T-shirts, underwear, wallets, watches)
  • Costume jewelry
  • Diaper bags
  • Dolls, puppets and action figures
  • DVDs – cartoons and children’s movies
  • Handheld electronic games
  • Puzzles
  • Remote control cars
  • Sporting goods/outdoor toys
  • Stuffed animals
  • Toiletries
  • Towels
  • Writing journals

Questions or comments? Please share below!

Leverage MyTicor.com to Better Qualify Short Sale Opportunities

Short sale transactions currently make up approximately 20%-30% of the total transactions in the Northwest. Because that number is expected to increase, savvy real estate professionals are equipping themselves with the tools necessary to efficiently handle more short sale transactions than ever before.  In addition, we are seeing loan servicers provide tools, structure, and education for the purpose of making the debt settlement process flow more efficiently for all parties involved.

How to Access Loan History Info

Click the image below to download the loan history flow chart. Research Loan History - Short Sale Tool

At Ticor, we recognize that one of the key tools that real estate professionals need is loan history information that includes recorded documents (deeds) for local properties.  With this information, a short sale specialist can better understand which loans are attached to the property as well as which names (and how they’re spelled) are on the loans.  The benefit to the real estate professional is they will be better equipped to help facilitate the completion of the short sale package in a timely manner as required by the loan servicer.

Listed below are the steps to accessing loan information for a specific property via MyTicor.com

  1. Log in to MyTicor.com.  Click the Property Information Button/Link
  2. Search for a property by address or owner name
  3. Choose “Enhanced Report” to access loan history on the subject property
  4. Scroll to view Property History & Mortgage Records
  5. Recorded documents may be viewed, saved, or printed.

If you would like access to the property information available via MyTicor.com, please contact your Ticor Sales Executive.  If you do not currently have a Sales Executive, please call (800) 215-8404.

We will be happy to serve you!

how to research loan history for a short sale

Bank of America Short Sale Letter Verification Hotline

short pay letter verified

You might recall our post titled,  “FAKE Short Pay Letters? True Story...” which discussed how an alert settlement agent identified a fraudulent approval letter supposedly issued by Bank of America. She prevented the closing, saving the Company from potential future liability.

In an effort to prevent the reoccurrence of such fraud going forward, Bank of America will now give our representatives the ability to verify approval letters without a title–company–specific Third Party Authorization already in place.

Title & Escrow Officers and Original Borrowers May Use the Hotline

Bank of America Short Sale Customer Care Department

Phone 1.866.880.1232
The hours of operation are:
Monday through Friday:
8 a.m. to 10 p.m. EST
Saturday:
9 a.m. to 5:30 p.m. EST

Below is a telephone number settlement agents or title officers may call to verify certain key data points for approval letters where the original loan balance exceeded $500,000. This original loan cutoff amount was selected because, thus far, fraudsters have concentrated on large–balance loans.

If any of our title or escrow officers are suspicious of an approval letter provided by the Listing Agent, we may call to confirm its validity.

Both title officers and original borrowers can use the same telephone number included in the following standard disclosure on the approval letter below:

“Bank of America appreciates all of your efforts and cooperation in this matter. If you have any further questions, please contact our Short Sale Customer Care Department at 1.866.880.1232.”

To verify an approval letter, select Option 1

The hours of operation are:
Monday through Friday: 8 a.m. to 10 p.m. EST
Saturday: 9 a.m. to 5:30 p.m. EST

Bank of America will verify the following information with title officers when they call the number:

  1. The original borrower’s name
  2. The property address
  3. The loan number
  4. The agreed–to short sale payoff amount
  5. Amount approved to junior lien holders specified on letter
  6. The date by which this amount must be received by the bank

When title officers call Bank of America, they will access the approval letter provided to them by the listing agent, as it will be needed to complete the verification process.  Also, an approval letter that does not direct the borrower to contact the Customer Care Department, is likely fraudulent.  At a meeting between Our Company and Bank of America representatives, they stated, “We look forward to partnering with you in this effort and thank you for your cooperation.”

Questions or comments?  Please share below!

Accommodation Signing Protects Against Elder Abuse

Escrow prevents Elder Abuse

An unknown investor walked into our escrow branch to open an escrow for the purchase of residential property. The investor presented a handwritten contract that contained highly unusual terms. Sheri Davidson, the escrow officer, opened the escrow, but was suspicious based on the terms of the contract, which were as follows:

The Sketchy Contract Terms

Sale Price $256,580
Earnest Money Deposit $500 (POC)
New 1st Loan with Private Lender $58,000
Seller Carryback 2nd $256,580

Note Terms:

  • Principal-only payments for seven years
  • Payments commencing 90 days after closing
  • Borrower has the right to sell the property on a wraparound financing whereas borrower continues to pay seller directly and remain fully responsible for repayment of the note
  • Borrower has the right to substitute other real property with equal or greater equity to secure the remaining balance due of this note

This transaction was not a short sale; the seller owned the property free and clear. Sheri called the seller who was the trustee of a survivor’s trust. She quickly discovered the seller was a widow who lived out of the area and would not be able to come to Sheri’s office to sign the closing documents. Even though Sheri verified the sale price was in line with the current market value of the property based on assessor’s tax roll information and comparable sales, she did not feel comfortable sending out a mobile signing agent. She wanted to be sure the seller knew exactly what kind of deal she was getting.

A Local Escrow Officer is Chosen for the Mobile Signing

Sheri located an office near the seller and contacted Elizabeth Stoops, an escrow officer. Sheri asked Elizabeth if she would be willing to perform the signing and Elizabeth agreed. Elizabeth received the closing documents and reviewed them. She felt equally uncomfortable with the terms.

Elizabeth made the appointment and when the seller arrived, Elizabeth asked for her identification and realized the seller was 74 years old. Elizabeth began to review the closing documents with her and quickly discovered the seller did not know her carryback lien for 100 percent of the sale price was in second position. The seller was aware she would be receiving monthly payments, but was not necessarily aware the payments were principal-only payments. The seller mentioned she was so stressed that she had suffered a stroke over the subject property. One of the most menacing predicaments that brought on the stroke, was that her stepson lived in the property and paid just $200 a month for rent.

Legal Council is Recommended

Elizabeth asked if the seller had an attorney or tax accountant she could confer with over this deal. The seller gave her the name and phone number of her tax accountant, and asked Elizabeth to fax the closing documents to him for his review. The seller spoke with her tax accountant who advised her not to close until she met with an attorney. The accountant sent the closing documents to the seller’s attorney and she scheduled an appointment to meet him the following day. Since the seller had signed the closing documents during her appointment with Elizabeth, Elizabeth felt compelled to hold them until after the attorney reviewed them. Elizabeth informed Sheri of what happened during the signing appointment.

MORAL OF THE STORY

Even though the seller was desperate to change her circumstances and rid herself of a property that had become an albatross, this transaction, according to her attorney, was not her best option.

The buyer had no down payment and no equity, so the chances of him walking away from the property were high! Had this transaction closed and the buyer defaulted on the first loan, the lender would have started foreclosure leaving the elderly seller with one of two options: One, lose her $256,580 nest egg to the first lienholder in a foreclosure action, or two, pay to bring the first loan current. Then she would have had to start foreclosure on her second deed of trust in order to regain ownership to her property.

The Investor Tries to Escalate the Process

Sheri contacted the investor to tell him the deal would not close until the seller’s attorney reviewed the closing documents. The investor decided to escalate his disapproval of her stance not to close. He called the National Escrow Administrator, Lisa Tyler, and demanded Sheri continue the transaction. He claimed the attorney was not on retainer and should not dictate whether or not the transaction closes.

Lisa told the investor the seller was not aware of a number of transaction terms, including:

  • Her carryback deed of trust would be in second position behind the $58,000 first loan
  • She would be receiving principal-only installments against her loan
  • The loan could be wrapped or the collateral could be substituted

The investor denied the allegations and swore she was aware of all the terms but was just, “…confused.” Lisa said, “Therein lies the problem. If she is confused would you want her signing the closing documents? As the notary and as the title insurer, I would not want her signing any documents she did not completely and thoroughly understand.” The investor hung up the phone stating, “It was no use talking to you!”

The Transaction is Halted

After one look at the contract and other closing documents, the attorney called Sheri and put a halt to the transaction. He also issued a letter to the investor demanding he no longer contact his client and insisted that if the investor wanted a refund of his $500 deposit he contact him directly. Elizabeth destroyed the signed documents and Sheri cancelled her file.

Questions or Comments? Please Share Below.

Payments to Entities vs. Payments to Individual Partners

Our Sister branch in Cerritos, Calif. was handling a sale of property wherein the seller was a partnership. The partnership was receiving almost $2 million in proceeds. The managing partner was concerned about depositing all the proceeds into one bank since the FDIC only insures deposits up to $250,000 per depositor, per insured bank.

Can Proceeds be Disbursed to Partners of an Entity?

Disbursements to entities vs disbursements to partnersThe managing partner asked our settlement agent handling the transaction to disburse the proceeds to the individual partners instead of the partnership. Our Company took a firm stance on this issue years ago: Seller proceeds are only made payable to the seller.

The escrow officer, Rodil San Diego, knew Company policy required the proceeds be disbursed to the partnership and explained to the managing partner he was unable to honor his request. The managing partner explained to Rodil his concerns about the stability of our nation’s banks. He was concerned the bank the funds would be deposited into could fail and be taken over by the FDIC.

Proceeds May be Paid Only to the Partnership

As the managing partner, he felt he had to take every step to ensure protection of the partnership’s proceeds. He was even considering opening seven different accounts at seven different banks in order to deposit funds which would not exceed the FDIC-insured limits. Rodil told the customer he would escalate the request. Rodil emailed the National Escrow Administration Department at settlement@fnf.com. Corporate Escrow Administrator, Diana Williams, responded by confirming that Rodil was correct and Company policy requires proceeds be paid only to the partnership. National Escrow Administration did recommend Rodil wire the proceeds to the seller so the funds could be accessed by the managing partner without delay and disbursed to the individual partners.

Seller proceeds are only made payable to the seller.

The managing partner received Diana’s contact information and called to ask her to reconsider. She responded by confirming these types of payments are beyond the services Our Company has the ability to offer as the settlement agent. Paying the individual partners could impose additional reporting and/or withholding requirements the Company is not equipped to handle.

Moral of the Story

One of Our Company Precepts is “Customer- Oriented and Motivated.” The Company stands behind this precept but it is important to keep in mind the exact services we offer. Our Company’s policies and procedures are not implemented without careful consideration – which includes the effect they might have on the customer. In this story, the customer simply needed a clear explanation to understand why the Company was unable to honor his request.

The Difference Between Paying the Partnership and Paying the Partners

He asked what the difference was between paying the partnership and the individual partners as all the payments would just be disbursements. Diana explained when the settlement agent pays the partnership, they are disbursing the proceeds from the sale of real property.

Paying the individual partners turns those disbursements into distributions, which are the responsibility of the partnership. Our Company does not keep specific details or status of each individual member that would allow us to know if withholding must be deducted or if their particular distribution must be reported to any state or federal agency. These are the duties of the managing partner.

The partner thanked Diana for taking the time to explain Our Company’s position and said he would make other arrangements for the proceeds.

Download

Click the image below to download a printable version of this article.

payments to entities vs payments to individuals

Questions or comments?  Please share below!

The REO Transaction Process [Infographic]

REO Transaction Process Infographic

Click the image above to download.

With the housing market continuing to show positive signs with home values and rent prices moving upward, foreclosures continuing to decline, and interest rates at record lows, home buyers are presented with a unique opportunity as they search for real estate in the Puget Sound market.

Because REO or Real Estate Owned Transactions still comprise a significant portion of the inventory in the Puget Sound region, we have created the illustration below that depicts the REO transaction process, breaking it into three general sections; The Beginning, the Middle, and The End.

Understanding the general process from the opening of escrow to closing can make the closing experience a better one for all parties involved.

REO Transaction Process Infographic

To download this infographic in a printable PDF format, click here.

Related Articles

REO Fixer Fiasco
REO Transaction Tips for Setting Expectations
4 Hot Tips for Working With Escrow on an REO Transaction

Please share your questions or comments below!

An Assignment of Proceeds Fraught with Fraud

Our Company decided years ago to take a stand and stop accepting assignments of proceeds to third parties. Our decision was spurred by too many bad experiences. This story provides yet another reason why we do not accept assignment of proceeds instructions.

Absentee Borrower

assignment of proceeds fraudThe transaction was a loan for a borrower who owned their property free and clear. The property was located in the state of Washington, but the borrower lived in California. The transaction was being handled by an escrow officer in Washington, who arranged for an approved notary to meet with the borrowers in California to execute the loan documents.

Proceeds Wired

Along with the executed loan documents, the borrower submitted instructions to the escrow officer regarding where he wanted her to wire his loan proceeds. The loan amount was $248,000 and the borrower’s proceeds were for just over $209,000. The wire instructions from the borrower instructed the escrow officer to wire almost $90,000 to a small business and the balance of $120,000 to another individual. The escrow officer complied with his request and the loan closed.

The owner contacted the lender stating he did not have a mortgage with them or anyone…

Surprise! No Loan Payments Are Made

The first payment date came and the borrower failed to pay. The lender sent a notice of late payment, but instead of sending it to the borrower’s mailing address in California, they sent the notice to the property address in Washington. The owner contacted the lender stating he did not have a mortgage with them or anyone, as his property was free and clear, and that he did not sign any loan papers with them. When the lender asked if he lived in California he said no, that he lives at the property address and had for years.

A Forgery is Revealed

The lender looked into the file and discovered the borrower was an imposter. The lender has now filed a claim under the title policy for forgery. Upon notification of the claim, we attempted to recall the outgoing wires and freeze the recipient’s two separate bank accounts – both located at Chase Bank. Chase Bank responded both accounts were drawn to a zero balance and closed upon receipt of the wire transfers.

What If?

If the escrow officer had stuck to Company Policy and Procedure would she have closed this fraudulent deal? We’ll never know. None of the loan proceeds were made payable to the actual borrower. If she had insisted on paying the proceeds to the borrower what would he have done? Would we still have the money? To add insult to injury, the signing was set up with an approved notary and not BancServ. The approved notary only carries $100,000 in errors and omissions insurance which is the minimum amount required by Our Company to be included on the approved notary list. If it is proven the notary did not properly identify the signer, the maximum amount which can be recouped from them is $100,000. BancServ carries $15 million in errors and omissions insurance. Had a BancServ notary been used, instead of an approved notary, we would stand a better chance of being reimbursed our losses.

Moral Of The Story

Company policy prohibits settlement agents from accepting assignments of proceeds to unrelated third parties. Company policy also prohibits splitting up proceeds. Instead, settlement agents should make one disbursement. To add insult to injury, neither of these disbursements appeared on the closing statement and the lender knew nothing about them. In this story, had the escrow officer followed policy she might have been able to avoid a very expensive claim for fraud and forgery.

Questions or comments? Please share below!

10 Tips for a Successful Signing Appointment

tips for a successful escrow signing appointment

Your escrow closing date is coming up and there is one more important appointment before closing, whether you are a Buyer or a Seller. That is your Signing Appointment!  Our Escrow professionals have provided some tips that will help you to prepare for it. Here are the top 10 things you can know and do to be fully prepared for this important milestone on the way to closing.

Signing vs. Closing

Remember: Your signing appointment is a crucial step towards closing escrow. For an explanation of the many steps that take place after signing, check out our related article. What happens between signing and closing.

Tips for a Smooth Signing Appointment

  • Please try to keep your schedule flexible. Once Escrow has received all the necessary documentation for closing they will be calling you to schedule the signing appointment which is usually 2 – 3 days before your closing date.
  • Signing appointments for sellers usually take between 15 and 30 minutes.
  • Signing appointments for buyers will be 45 to 60 minutes.
  • If you’re going to be traveling during the closing process, please be sure to let Escrow know.
  • If you are required to bring money to closing, remember that it must be in the form of a Washington State Bank Cashiers Check or Wire Transfer. Escrow cannot accept personal checks. These funds need to be received by the Escrow office 24 hours in advance of the recording/closing date indicated on your Purchase and Sale Agreement.
  • If you are receiving funds from your closing and choose to have funds wired, you will need to provide a deposit slip or voided check at time of signing.
  • A valid picture ID, such as a Driver’s License, is required for all persons who will be signing documents. Signatures will be notarized.
  • Sellers: Contact all your utility companies PRIOR to closing and make arrangements for your final bills.  Please note that Escrow does not transfer utilities from Seller to Buyer. (If your Purchase and Sale Agreement has instructed Escrow to handle lien-able utilities, such as water and sewer, Escrow must have the NAME AND ACCOUNT NUMBERS of the utilities being requested.)
  • Escrow will contact all parties upon the closing of the transaction.
  • Your agent will facilitate the exchange of property keys at that time.

Download this article

To download a printable version of this article, please click the link below:
10 Tips for a Successful Escrow Signing Appointment


After Your Signing Appointment

Keep in mind that the date of signing is not your closing date. Closing usually occurs within 1-2 days after signing. Once the lender has reviewed all the documents, they will give authorization for the recording of the documents transferring title and will initiate a wire transfer for the loan funds being provided. Per the Purchase and Sale Agreement, closing occurs once documents have recorded and funds are available to the seller.

Per the Purchase and Sale Agreement, closing occurs once documents have recorded and funds are available to the seller.

Clear Communication is Key

Remember that communication and preparation are the keys to a successful closing.  Contact your Escrow team with any questions as early in the transaction as possible.  Arrive for your signing appointment on time and be prepared with the items noted here.

Related Article: What happens between signing and closing

Questions or comments? Please share below!

The Home Closing Process and Benefits of an Owner’s Title Insurance Policy

The segment does an outstanding job of illustrating how the work done by title insurance professionals provides consumers peace of mind when purchasing a home.

 

 

Questions or comments? Please share below!

Buying a house is an event that happens only a few times in a lifetime for most people. It’s an exciting time and the more you know about the process and what to expect during closing, the more relaxed you’ll be going through it. The American Land Title Association collaborated with the Designing Spaces television series to explain to homebuyers the Escrow closing process and the value of purchasing an owner’s title insurance policy.