You need to call customer service, but don’t have the number. So, you do a quick online search or ask your smart speaker to dial it for you. Be careful, you could wind up talking to a fraudster who’s pretending to be a customer service representative.

Scammers can have their fake numbers show up at the top of online search results, so you wind up calling them instead of the legitimate company—and you may not know it.

How can you tell?

The safest way to find a customer service number is to check a sound source, such as a bank statement, credit card, or warranty card.

If you connect with customer service and are asked for your password or PIN or other sensitive personal information, hang up. You’ve dialed a fraudster.


Listen to the Consumer Tip Below.

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